It comes to me, not a queue.

hello@visaassess.com

What I can help with

• Problems with a purchase, a refund, or a file that did not arrive
• Corrections, if something on the site is wrong or out of date, tell me
• Privacy requests, including deletion of anything we hold
• Press, data, or partnership enquiries

What I cannot help with

I cannot advise on your individual visa application. That is not reluctance. Giving case-specific immigration advice is a regulated activity and I am not a regulated adviser. If you write to me describing your circumstances and asking what you should do, I will point you back to this line rather than answer it.

For advice on your own case, speak to an adviser registered with the Immigration Advice Authority for UK matters, or a licensed attorney for US matters.

Why the line is drawn there

It is worth being concrete about this, because “we cannot give advice” is the sort of sentence that sounds like a company protecting itself rather than a real constraint. In the UK, giving immigration advice in the course of a business without being registered is a criminal offence under the Immigration and Asylum Act 1999. Not a fine, not a warning letter. The distinction the law draws is between general information, which anybody may publish, and advice that relates to a particular individual, which only a regulated person may give.

So the whole product is built to sit on the information side of that line. The weights are published in full rather than hidden, the assessment applies the same published rules to everyone, and no output tells you what to do. If you want to see exactly how that boundary shapes the product, the methodology page is the honest version.

How quickly I reply

This is a one-person operation, run from Dubai, alongside a full-time finance job. Purchase problems get answered first and usually within a day. Everything else is best effort. There is no support queue, no ticket number and no chatbot in between, which is the trade: slower than a call centre, but you are writing to the person who built the thing.

If a file you paid for did not arrive, send the Stripe receipt and I will send it by hand. You will not be charged twice, and you do not need to explain yourself first.

Who you are writing to

Syed Muhammad Tanzeel Hayder, Founder, Tanzeel Labs, LLC. Tanzeel Labs, LLC, 131 Continental Drive, Suite 305, Newark, Delaware 19713, USA. Operated from Dubai, UAE.

I am an ACCA-qualified finance professional, not a lawyer and not an immigration adviser, and I have never claimed otherwise on any page of this site. What I bring is twenty-eight countries of applying for visitor visas on a passport that gets questioned, and a day job reading financial records for a living. More about that here.